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Hosted PBX phone services come with innovative call handling features that are similar to those offered by costly premise-based telephone systems. These include auto attendant, voicemail, call waiting, voice to email, fax to email, automatic call distribution, find-me/follow me call forwarding, and more.

The main advantage of this phone service is that you can enjoy all these features without installing any expensive hardware at your site. The PBX service providers maintain the necessary infrastructure at their premises and also take care of installation, upgrades and maintenance. Reliable service providers offer small businesses PBX phone functions at an affordable monthly rent.

Efficient Call Routing

The hosted PBX phone service enables the small business office to manage customer calls professionally. The auto attendant greets callers and transfers calls to relevant staff members or departments. Calls arriving simultaneously are also efficiently handled, without transmitting line busy telephone signals. In short, the virtual receptionist overrides the need for call answering staff in your firm.

Tie your Workforce Together

This phone service is a great way to tie your workforce together and keep them connected at all times. Traveling employees benefit from the advanced find me follow me option which routes calls to their cell phones and other designated numbers. Unanswered calls can be diverted to the voicemail system or email accounts.

Toll Free Numbers for a Big Business Image

Most hosted PBX services offer toll free numbers so that customers can call your office without being charged for the call. Some telephone companies charge a monthly flat rate for their toll free service. The toll free numbers are mapped with the hosted PBX system to offer callers an interface similar to that found in the phone systems of big corporations.

PBX services also offer local numbers to help a small business create a local presence in multiple cities. You can have as many extensions as you need with the local number and all these can be reached from any location.

An ideal hosted PBX service provider would be one that can advice you on a plan best suited for your business office.